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Press Release

Nucleus Software adds AI chatbot to FinnOne Neo Digital Channel solutions powering contactless lending in the post COVID-19 world

July 10, 2020 | Press Release
- Adds myLoan, a new AI powered conversational chatbot for loan self-service
- Introduces Sales Assist to provide quick digital loan sourcing at retail stores, auto dealerships, lifestyle stores and other points of sale
- Powered 155 million loan servicing transactions and USD 3.4 billion in loan collections on mobile


New Delhi, India. July 20, 2020: Nucleus Software, the leading provider of lending and transaction banking solutions to the global financial services industry, announced the addition of a range of powerful new solutions to its market leading FinnOne Neo digital lending platform. The new channel solutions will help retail lenders offer contactless digital lending across the full loan lifecycle.

FinnOne Neo myLoan, an AI powered conversational chatbot, is designed to help lenders provide self-service on WhatsApp and other instant messaging platforms. The solution significantly reduces servicing time while lowering costs and delivering personalized experiences. Another new solution, FinnOne Neo Sales Assist, a web channel for loan sourcing, helps lenders’ agents provide quick, easy and completely digital financing at retail stores, automobile dealerships, lifestyle stores, travel booking offices and other points of sale. The API based solution caters to a wide variety of loan products that can be swiftly sourced at the location of purchase and can be easily integrated with external sources for data input and validation.

In a post COVID-19 world, where social distancing is expected, contactless, 24x7 digital lending is a fundamental requirement. FinnOne Neo’s comprehensive portfolio of digital channels includes specialized mobile applications and web portals for customers and financial institution staff users. The solutions cover the full loan lifecycle, from loan origination and loan servicing to delinquency management and collections. Mobile / web based origination and field verification with geo tagging, makes loan sourcing completely digital, secure and superfast. It provides a wide range of capabilities including paperless sourcing, instant credit checks, data validation, the ability to initiate underwriting and rate approval requests. While using mobile apps, portal or chatbots to fulfil their servicing needs, customers do not need to visit branches or call centres and can avail services with a click or a tap.

With mobile based collections app for the field collectors, lenders can benefit from a variety of digital payment mechanisms, reduce risk and lower fraud, while offering real-time transaction updates, optimized route planning for agents and centralized tracking of collections.

Mr. Sudeep Verma (Global Head - FinnOne Neo) commented, “The COVID-19 pandemic has accelerated the shift to digital. We are continuing to invest in innovative, sophisticated technologies to help our customers thrive. AI will power the next wave of transformation and the delivery of lending services, close to the customer will be a competitive differentiator. That’s why we have added myLoan and Sales Assist to our comprehensive digital channel solution set. Our mobile solutions have already handled 9.1 million field verifications, 155 million loan servicing transactions and over USD 3.4 billion in loan collections”.

About Nucleus Software

Nucleus Software Exports Ltd. is a publicly traded (BSE: 531209, NSE: NUCLEUS), software product company that provides lending and transaction banking products to global financial leaders.

Nucleus Software powers the operations of more than 200 Financial Institutions in over 50 countries, supporting retail lending, corporate banking, cash management, mobile and internet banking, automotive finance and other business areas. Its products facilitate more than 26 million transactions each day, managing over US $ 500 billion of loans and enabling more than 500,000 users logging in daily.

Nucleus Software’s flagship products, built on the latest technology are:
  • FinnOne NEOTM : The next-generation digital lending solution that is built on an advanced technology platform.
  • FinnAxiaTM : An integrated global transaction banking solution used by banks worldwide.
  • PaySeTM : The world’s first online & offline digital payment solution created with an aim to democratize money.
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For Media related information, please contact:

Sunil Kumar Singh / Kiran Hans Khowal

Finese PR

Phone: +91-9818363518 | +91-8375969143