Customer Success Stories, Case Studies & Testimonials

HNB’s Digital Transformation Through Legacy Platform Replacement

Ambit Finvest Transforms Lending Operations with Nucleus Software

Enabling Robotic Process Automation in Public Service Delivery

Reinforced a Global Bank to Make More Informed Decisions

Mahindra Rural Housing Finance Partners with Nucleus Software to Implement Robust Digital Lending

Powering Expansion At One Of India’s Fastest Growing Banks

Nucleus and Poonawalla Fincorp Partner to Deliver an Elevated Digital Lending Experience

Driving Business Growth Through Innovation

Accelerated Growth With Digitized Automotive Finance in Cloud

Transformative Success: Streamlining Transaction Banking for Growth with Nucleus Software’s Innovative Solution in Leading Indian Bank

BRAC Bank’s Supply Chain Finance Revolution with Nucleus Software’s FinnAxia®

Banking Evolution: Nucleus Software’s FinnAxia® Transforms Southeast Asia’s Leading Bank

Digital Transformation: Southeast Asian Bank’s Success with Nucleus Software

BRAC Bank Transformed Supply Chain Financing in Bangladesh with Nucleus Software

Driving Integrated Receivables Management for a Global Bank – DBS Bank

Digitizing Lending for Mirae Asset Financial Services with Mobility App – An IBS Intelligence Case Study

FinnAxia® is Empowering Growth for a Leading Bank in Southeast Asia

Empowering Market Leadership in Lending – ICICI Bank

Redefining Growth and Efficiency in Lending – HDFC Bank

Leveraging Technology for Business Expansion – FirstBank

Driving Technology-led Innovation for Business Growth – Eastwest Bank

Helping a Global Bank Make More Informed Decisions

Revamped Retail Banking Solution for a Leading German Bank

Enhancing Customer Experience Through Digital Transformation – Bank of Queensland

"At KIFS Housing Finance, technology modernisation is not simply about upgrading systems. It is about strengthening our operational capabilities while ensuring that business continuity, system reliability and customer servicing remain uncompromised. Our association with Nucleus Software dates back to 2021, and this partnership has played an important role in supporting our evolving lending technology requirements. When we initiated the upgrade from FinnOne Neo® GA 8.0 to GA 9.0, our priorities were clear: a well-governed transition, minimal production downtime, comprehensive testing and validation, and readiness to support our future business needs. Completing the ... Read More >>

Mr. Gundopant Salokhe

Chief Information Technology Officer, KIFS Housing Finance Limited

“The successful implementation of FinnOne Neo® NPA Shield marks an important step in strengthening our NPA management processes with greater automation, operational control and regulatory alignment. The solution has been integrated seamlessly with our existing servicing ecosystem and has demonstrated the ability to support our operations at scale. We appreciate the commitment and collaborative approach demonstrated by the Nucleus Software team throughout the implementation, particularly in ensuring a smooth transition and timely go-live. We look forward to building on this foundation as we continue to strengthen efficiency and resilience across our lending operations.”

Mr. Mathew Panat

CTO, HDB Financial Services

Chola has been availing the services of Nucleus from 2006. Nucleus Software has been supporting Chola in its technological transformation over the past 18 years. Nucleus has supported us in the implementation of the Loan Management System, FinnOne Neo® and in refinement of its operations to meet regulatory standards. The integration of their flagship products, FinnOne™ and FinnOne Neo®, has helped Chola in meeting its business requirements. We look forward to continue our engagement with Nucleus Software to enable our customers to enter a better life.

Mr. Mahesh Madhukar Waikar

Executive VP & Head - Operations, Business Enabler, Chennai HO, Cholamandalam Finance

Nucleus Software has been rendering its services and supporting Chola’s digital transformation from 2006. The offering of Loan Management Systems like FinnOne and FinnOne Neo® by Nucleus Software has helped Chola in the launching of new loan products and offering of excellent customer service. We look forward to the continuous engagement with Nucleus Software for maintaining the high standards in our customer service.

Mr. Durgaprasad Swaminathan

Executive VP & CIO - Information Technology, Chennai HO, Cholamandalam Finance

Our journey with Nucleus Software has been a cornerstone of our growth and success for over 13 remarkable years, beginning in 2011. Throughout this time, their unwavering commitment to excellence and innovation has been a constant source of inspiration and support for us. The Nucleus Software team has been pivotal in deploying and optimizing a range of critical solutions spanning the loan life cycle. Their proactive approach and heartfelt dedication have not only streamlined our processes but also enriched our operational efficiency. We deeply cherish the responsive and professional support they provide, which has been a bedrock of our ongoing success. As we look to ... Read More >>

Mr. K Siddharth

COO, Fedbank Financial Services Ltd.

Bank of Sydney successfully leveraged the FinnOne Neo® CAS product to automate and streamline our manual credit processes with an end-to-end workflow. This led to quicker turnaround times and an enhanced, seamless customer experience. The outcome was immensely valuable for our customers and also team. FinnOne Neo CAS® significantly improved the customer experience by providing transparency into every stage of the lending lifecycle. Customers were now notified at each step of the workflow, enhancing their engagement. Furthermore, the solution elevated our team's experience by offering transparent and customized reporting capabilities. Our experience collaborating with ... Read More >>

Ms. Diana Sitnikoski

Chief Credit Operations, Bank of Sydney

"Our digital journey in lending services was a necessary evolution. Nucleus Software's Cloud Digital Lending platform seamlessly aligns with our business requirements, empowering our workforce to expand our outreach and deliver the necessary customer experience. Their FinnOne Neo® platform, with its out-of-the-box integrations, facilitated interfaces with our ERP and other business applications including mobility solutions; we now offer a readymade solution that guides customers through their entire loan life cycle. This not only reduces turnaround times (TAT) but also fuels our growth, bringing us closer to our vision of providing affordable housing finance to unders... Read More >>

Mr. Rajesh Soi

CTO, SEWA Grih Rin Limited

“Our journey with Nucleus Software and FinnOne Neo® has been truly transformative. Earlier, we relied on a basic loan management system that lacked comprehensive coverage of the loan lifecycle, forcing us to depend on manual processes. This created operational inefficiencies, increased compliance risks, and limited our scalability. With FinnOne Neo®, we have unlocked a new era of automation, control, and efficiency. Today, every stage of our loan lifecycle is seamlessly managed-manual interventions are minimized, decision-making is faster, and customer interactions are more transparent and responsive. Regulatory compliance is strengthened with built-in checks and au... Read More >>

Mr. Gundopant Salokhe

Chief Technology & Information Officer, KIFS Housing Finance Ltd.

"EastWest, more formally known as East West Banking Corporation, is the eleventh largest bank in the Philippines in terms of asset size. One of the main reasons for EastWest’s steady growth has been the emphasis on a robust IT framework. “Nucleus Software’s FinnOne has been the IT backbone for the Bank’s lending business due to its high configurability and scalability. We are very happy with the lending platform and the amazing customer connect that is offered by the company. Our relationship with Nucleus reflects a unique partnership of two value-based cultures that share a focus on end-customer enablement and we look forward to continuing this long term engagement w... Read More >>

Mr. Rick M. Pusag

Chief Information Officer, EastWest Bank, Philippines

"As a SME-focused bank, BRAC Bank always strives to cater to the evolving needs of the grassroots SME business owners. Aligned with the mission, with our new Supply Chain Finance solution developed by Nucleus Software, we will be able to help businesses keep pace with competitive and fast-changing business landscape through seamless and faster financing support. The solution will fast track financing with digital tools, immensely benefiting the SMEs. At BRAC Bank, the solution will ensure faster service delivery and enhance efficiency and productivity and expand outreach. We will continue to adopt best-in-class technology to serve our customers better."

Mr. Selim R. F. Hussain

Managing Director & CEO of BRAC Bank, Bangladesh

“Over the years, customer aspirations have changed exponentially and every single time they have changed, Nucleus has responded with agility, speed, and comprehensiveness. Nucleus has empowered us to do better and become bigger. They have always ensured that we are enabled to serve our customers in a way they deserve to be served.”

Mr. Anil Kaul

Managing Director, Tata Capital Housing Finance Limited

“We were the 1st bank in India to launch the FinnOne Neo® product, and FinnOne Neo® has met many of our customer's growing requirements, especially in the area of mortgages. During Covid times, Nucleus helped us with additional features for the moratorium and these features were incredibly helpful to cater to the much-needed requirements, as far as the regulators and other stakeholders were concerned. Nucleus has always helped us in resolving challenges such that our customer service is never impacted.”

Mr. Venkatesh R

President & Head Operations, Technology and Human Resources & CIO, DCB Bank

“We have a vision to be a key stabilizing and re-vitalizing tool in the Nigerian economy, by acquiring Eligible Bank Assets (EBAs) from Eligible Financial Institutions (EFIs) at a fair value and putting these assets to economic use, in a profitable manner, helping EFIs free up resources for more profitable initiatives thus improving their capital position. To this effect, we have been deploying for 10+ years, Nucleus Software’s FinnOne™ Lending Platform which is powerful & flexible enabling AMCON to improve operational efficiencies. Throughout our partnership, we appreciate having received exceptional customer service and believe, Nucleus Software’s Digital Fintech so... Read More >>

Mr. Hassan Tanko

Group Head, Operations, Asset Management Corporation Of Nigeria

"CTBC Bank (Philippines) Corp. has established its niche positioning since its inception in 1995, when the country had opened up to the entry of foreign banks. Amid an intensely competitive environment, the Bank has distinguished itself with a strategy that demonstrated its efficiency, innovation and customer focus by offering a wide range of products and services to its customers. The lending platform we are currently using- Nucleus Software’s FinnOne™, has played a notable role in the growth our consumer loan clients have experienced by having the Bank by their side. We appreciate the exceptional customer service provided to us by Nucleus throughout our partnership ... Read More >>

Winky A. Pascua

First Vice President and Head of Asset Recovery Management, CTBC Bank (Philippines)

"Bank Audi is a leading Lebanese banking group with a universal banking profile, offering a wide range of products and services that principally cover commercial, corporate, retail and personal banking. Amid the times of pandemic and slow economic growth prevailing in the region, our robust IT framework played a vital role to ensure sustainable development and qualitative growth. Nucleus Software’s FinnOne Collection module is a powerful and highly flexible platform that has enabled our bank to improve its operational efficiency and on-time debt collection and recovery during uncertain times."

Mr. Toufic Arida

Chief Technology Officer, Bank Audi, Lebanon

Our partnership with Nucleus Software has been exceptional. For over 12 years, their lending platform, “FinnOne™, has been integral to our operations at Fidelity Life Financial Services (Pvt) Ltd, Zimbabwe, supporting critical functions such as customer acquisition, loan servicing, and collections management. Nucleus Software team provides continuous support, resolving issues and demonstrating expertise. Further, Nucleus Software continues to provide exceptional support, ensuring smooth operations for End-of-Day (EOD) and Beginning-of-Day (BOD) processes. Nucleus Software has proven to be a vital partner, offering domain expertise, and unwavering support. Their co... Read More >>

Mr. Brighton Wesley

Managing Director, Fidelity Life Financial Services

"Mirae Asset Finance Company Vietnam is a member of one of the most successful global financial conglomerates, Mirae Asset, Korea. We are widely recognized as a fast growing and the most innovative player in the Consumer Finance Segment in Vietnam. One of the main reasons for our growth has been our emphasis on creating a robust IT framework. Nucleus Software’s FinnOne has been our IT backbone for lending business and we are very happy with not just the solution that it provides but also the amazing customer connect that is offered by the company, wherein most of our issues are addressed in almost real time. With FinnOne, we have been able to launch new products faste... Read More >>

Mr. Goo Ho Kim

IT Director, Mirae Asset Finance Company Limited, Vietnam

"At FirstBank, we are committed to always put customers, partners and stakeholders at the heart of our business while delivering excellence in financial solutions across the world. FirstBank, a pioneer in promoting the digital economy in Africa relies on advanced and innovative technology solutions to power its business objectives. Nucleus Software’s lending technology platform has driven our retail lending business over the last 15 years and supported our sustained digital business growth. The deep understanding of lending domain and technology displayed by Nucleus’ team has ensured the successful delivery of transformation initiatives over the years. We believe that... Read More >>

Mr. Olusegun Alebiosu

Group Executive, Chief Risk Officer, First Bank of Nigeria

"Mr. Ngo Quang Trung, CEO, Viet Capital Bank shares his experiences of successful digital transformation in retail and corporate lending business with Nucleus software’s market leading digital lending platform FinnOne Neo. He explains how FinnOne Neo enabled paper-less operations, offered faster processing and automated lending operations."

Mr. Ngo Quang Trung

CEO, Viet Capital Bank

"BMW Group Financial Services not only makes the vehicle ownership easy through flexible and Shariah compliant financing and leasing offerings in Dubai but also provides tailored financial products for the needs of BMW Group customers. We believe that excellence in customer service is what makes us unique and it is our constant endeavor to use technology as an enabler for driving innovation and quality in our services. Nucleus Software has been our trusted technology partner for more than five years and we appreciate the business value that they have delivered so far. We are planning to continue creating more exciting products and premium experiences for our customers... Read More >>

Mr. Spiros Philippas

CEO, BMW Group Financial Services, Middle East

"Bank Of Florida (BOF), a technology-focused rural bank, has been delivering customer-centric services to the Micro, Small and Medium Enterprises (MSME) segment with the help of our long-term partnership with Nucleus Software. We value Nucleus’ expertise in helping banks unlock business value with cutting-edge technology. Nucleus Software’s technology enabled us to do all essential services in a single platform and has powered our lending and core banking over the years. In addition to Nucleus’ rich platform capabilities across the loan lifecycle, BOF has benefitted from a highly skilled support team that has helped us successfully complete our business transformation... Read More >>

Ms. Teresa David-Carlos

President and CEO, BOF

"Abu Dhabi Finance has a vision to be the most admired real estate financial services company in the UAE and we believe in defining success through our client’s eyes. We are committed to providing innovative financial solutions along with outstanding client service. We have built a strong ecosystem of partners who share our vision and enable us in delivering successfully on our business goals. Nucleus Software has been our lending technology partner for more than a decade as we became UAE’s fastest growing mortgage lender. Nucleus’ strong expertise in the financial services industry backed by advanced technology is a core strength of their solutions. The rich and time... Read More >>

Mr. Chris Taylor

CEO, Abu Dhabi Finance, UAE

"In 2004, IndusInd Bank chose Nucleus Software’s cash management solution owing to their business and technology expertise, decades of experience, and their focus on helping the Bank succeed. As partners, they have helped us serve our customers in the best possible manner, helping us increase business agility and provide a superior customer experience. Today, we have successfully migrated from their older system – ‘Cash@Will’ to their state-of-the-art ‘FinnAxia®’ platform which is helping us serve our corporate customers using state-of-the-art technology, resulting in swift and seamless end to end solutions. The new platform is a seamless one, easy to use and helping ... Read More >>

Mr. Santanu Bhadra

Head of Corporate & Global Market Operations, IndusInd Bank Ltd. India

"Co-lending is a new direction for Cholamandalam Finance but we are confident that this will soon evolve into a very fruitful partnership model for Banks and NBFCs. Nucleus Software has been our trusted technology partner and their domain expertise ensured that we could roll out the co-lending business quickly, despite its complexity."

Mr. Ravindra Kundu

Executive Director, Cholamandalam Investment and Finance Company Limited (Chola), New Delhi, India

"COVID-19 is going to change the way we do business and how we function. We know that technology will be critical to help us address the challenges, and that’s why we chosen FinnOne Neo® from Nucleus Software. We were impressed with the solution’s sophisticated digital capabilities and the way it is helping deepen our understanding of customers’ banking needs. This solution will enable us to drive innovation into our operations, support our continuous growth and enable us to provide our customers a complete digital experience. This is the next step of Muthoot’s Digital Blue initiative, a program designed to deliver an end-to-end digital transformation of our business."

Mr. Thomas John Muthoot

Chairman and Managing Director, Muthoot Fincorp Ltd.

"Mr. Pratit Vijayvergia, CTO, Ess Kay Fincorp Ltd. India talks about the digital transformation of lending business to provide a completely paperless loan sourcing with FinnOne Neo® Cloud. After a smooth implementation, Ess Kay Fincorp Ltd. was able to reduce the turnaround time for loan processing by 50%, witnessed 160% growth in number of loans and also witnessed 130% increase in loan book value."

Mr. Pratit Vijayvergia

CTO, Ess Kay Fincorp Ltd., India

Mr. Gaurav Sharma, Chief Technology Officer, L&T Financial Services India, shares his experience of gaining an edge in the Corporate Lending business with the power of technology from Nucleus Software.

Mr. Gaurav Sharma

Chief Technology Officer, L&T Financial Services India

"Mr. Abhishek Sharma, Chief Digital Officer, L&T Financial Services India, shares his views on the transformation in Corporate Loan Management business with the market leading lending platform from Nucleus Software."

Mr. Abhishek Sharma

CDO, L&T Financial Services

"Mr. Mohit Sahney, MD & CEO, Finova Capital talks about their focus on providing finance to people who are financially excluded and embracing digital processes with FinnOne Neo® Cloud for driving innovation."

Mr. Mohit Sahney

MD & CEO, Finova Capital

"Mr. Atul Arora, CFO of Ess Kay Finance shares insights on digitizing the housing finance business with FinnOne Neo® Cloud and offering faster, easier and cost effective credit services to its customers."

Mr. Atul Arora

CFO, EssKay Fincorp, India

"Mr. Basant Kumar Goyal, Executive Director of Mentor Home Loans India Ltd. shares insights on digitizing the housing finance business with Nucleus FinnOne Neo® Cloud and offering faster, easier and cost-effective credit services to their customers."

Mr. Basant K. Goyal

Executive Director, Mentor Home Loans India Ltd.

"Mr. Sunil Kapoor, Managing Director of Roha Housing Finance talks about digitizing the mortgage business, his experience with Nucleus FinnOne Neo® and how Roha is using technology to offer faster, simpler and transparent services to its customers."

Mr. Sunil Kapoor

Managing Director, Roha Housing Finance Pvt. Ltd.

"HDB Financial Services, one of the leading Non-Banking Financial Companies (NBFCs) in India is using Nucleus Lending Analytics for informed decision making through accurate predictions and easy-to-build decision models. Mr G. Ramesh speaks on how data driven business insights helped HDBFS in targeting the right customers, reduce cost and enhance quality of credit portfolio by strategic decisioning throughout the loan lifecycle."

Mr. G. Ramesh

MD & CEO, HDB Financial Services

"RBL Bank’s Vision 2020 of ‘Being More’ - with a differentiated and enhanced Transaction Banking experience leveraging innovation, lead to its search for a technology partner which offered a right mix of cutting-edge technology backed by dynamic functional capabilities. We chose Nucleus Software’s integrated transaction banking suite – FinnAxia® which enables us the flexibility to design and launch various geography / market specific solutions backed by a quick go to market. Scalability and Processing Efficiency were the other key drivers evaluated. Integrated Product Workflows and Enterprise Client View has positively enabled shorter on-boarding TATs and an enhanced ... Read More >>

Mr. Brijesh Mehra

Head - Corporate and Institutional Banking, RBL Bank, India

"Nucleus Software's Lending Analytics offers a unique combination of sophisticated product capabilities and advanced system flexibility. We look forward to leveraging the solution to make our decisioning processes across the origination and collections stages of our retail loan products faster, simpler and better."

Mr. Jack Halfon

CEO, Atlas Finance, Africa

Nucleus Software Supporting Banks During the COVID-19 EMI Moratorium

July 25, 2021

How the EMI Moratorium Brought out the Best in Nucleus Software?

March 23, 2020, was just another working Monday for most people at Nucleus Software, much like any other company. The number of cases of COVID-19 was rising in India as the government announced a lockdown by the evening. It set in motion a series of events, perhaps never seen before.

Rural Indian Women Lead Digital Revolution with PaySe™

July 14, 2021

Nucleus Software Empowers Rural India Through Payse®

It is the story of a group from India’s rural heartlands. A group of women, spread over an entire district in Haryana, are silently sowing the seeds of change that could inspire women all over the country to follow. They are running small businesses and moving away from using cash to using digital currency.

Our Platforms

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FinnOne Neo® CAS

FinnOne Neo® LMS

FinnOne Neo® Collections

FinnAxia® FSCM

FinnAxia® Global Receivables

Our Products

Gold Lending

Corporate Lending

Retail Lending

Islamic Finance

Automotive Lending

Integrated Transaction Banking Suite – FinnAxia®

FinnOne Neo® mFin

Payse®

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Customer Success Stories

How the EMI Moratorium Brought out the Best in Nucleus Software?

How the EMI Moratorium Brought out the Best in Nucleus Software?

Nucleus Software Empowers Rural India Through Payse®

We’d love to hear from you!

Our Platforms

Compare Versions

FinnOne Neo® CAS

FinnOne Neo® LMS

FinnOne Neo® Collections

FinnAxia® FSCM

FinnAxia® Global Receivables

Our Products

Gold Lending

Corporate Lending

Retail Lending

Islamic Finance

Automotive Lending

Integrated Transaction Banking Suite – FinnAxia®

FinnOne Neo® mFin

Payse®

Explore more

Customer Success Stories

How the EMI Moratorium Brought out the Best in Nucleus Software?

How the EMI Moratorium Brought out the Best in Nucleus Software?

Nucleus Software Empowers Rural India Through Payse®

We’d love to hear from you!

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