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Press Release

Dubai First Committed to Increase Customer Satisfaction Through Additional Technology Alliances

September 6, 2007 | United Arab Emirates
The integration with the Vision Plus service into Dubai First's credit card and consumer finance business will enhance transactional security, shorter turn around times, a higher degree of flexibility, and efficiency.

Migrating these systems to the new platforms, from the planning stages to execution, was completed in a record six months. Although integrating Dubai First's entire portfolio of over 80,000 plus customers with the new system was a challenging task, elaborate planning and precise execution ensured minimal impact on normal card usage.

The new systems will enable Dubai First to reengineer its business practices to incorporate global best practices with one of the leading credit card and payment service providers in the region.

Ibrahim Al Ansari, Country Corporate Officer of Dubai First, said: 'The addition of Vision Plus gives us the opportunity to effectively cater to our customers' needs. The new systems will help us to introduce innovative features and help us stay true to our primary goal - to keep the customer first.'

Top of the line solutions from Nucleus Software and Avaya
As part of the systems migration, the Customer Acquisition and Collections system has shifted to the FinnOne system of Nucleus Software. FinnOne helps cater to the needs of financial institutions and allows greater flexibility, efficiency and accuracy, through an integrated solution system. 

Dubai First has also launched an advanced and dedicated in-house call centre. Based on Avaya technology a global provider of 'Intelligent Communications' solutions, the 24-hour call centre has trained representatives to quickly address and resolve customer queries and problems.

Dubai First is on track to achieve its goal to be one of the top five consumer finance players in the UAE within the next three years. Driven by its distinctive capabilities, the company aims to be a market leader in high growth businesses such as credit cards and mortgages.

About Nucleus Software

Nucleus Software Exports Ltd. is a publicly traded (BSE: 531209, NSE: NUCLEUS), software product company that provides lending and transaction banking products to global financial leaders.

Nucleus Software powers the operations of more than 200 Financial Institutions in over 50 countries, supporting retail lending, corporate banking, cash management, mobile and internet banking, automotive finance and other business areas. Its products facilitate more than 26 million transactions each day, managing over US $ 500 billion of loans and enabling more than 500,000 users logging in daily.

Nucleus Software’s flagship products, built on the latest technology are:
  • FinnOne NEOTM : The next-generation digital lending solution that is built on an advanced technology platform.
  • FinnAxiaTM : An integrated global transaction banking solution used by banks worldwide.
  • PaySeTM : The world’s first online & offline digital payment solution created with an aim to democratize money.
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For Media related information, please contact:

Sunil Kumar Singh / Kiran Hans Khowal

Finese PR

Phone: +91-9818363518 | +91-8375969143