Omnichannel Banking Redefined: Best Practices for Creating Seamless Digital Experiences - Nucleus Software

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Omnichannel Banking Redefined:
Best Practices for Creating Seamless
Digital Experiences

15th October 2025 | 7 PM IST
The Clock is ticking!
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About the Webinar

The future of banking lies in creating a truly unified customer journey – where digital and physical channels come together seamlessly. Yet many banks continue to struggle with silos, legacy systems, and fragmented touchpoints.
 
This webinar is designed to change that. In this exclusive webinar, Forrester and Nucleus Software bring together global research insights and real-world banking expertise to explore how financial institutions can redefine omnichannel banking – delivering personalization, operational efficiency, and scalability at once.
 

Why Attend?

  • Hear it first: Forrester’s analyst perspective on digital banking evolution and omnichannel best practices.
  • See it in action: How banks using FinnOne Neo®FinnAxia® are already delivering seamless, personalized journeys.
  • Learn from leaders: Real-world transformation stories from global banks and financial institutions.
  • Get future-ready: Discover the top priorities banks must act on in the next 12 months to stay competitive.

Save Your Spot – This is a limited, live session. Reserve your place today and join us for a practical, forward-looking discussion on the future of omnichannel banking.

Webinar Date

15th October 2025 | 7 PM IST

Key Takeaways

🔑

Redefining Omnichannel Journeys: From disconnected multi-channel to seamless customer-first engagement.

🔑

Hyper-Personalization with AI: Turn data into meaningful moments across every touchpoint.

🔑

Cloud & API-First Foundations: Build scalable, future-ready digital ecosystems.

🔑

Bridge Physical + Digital Banking: Integrate branch, mobile, web, and call centers into one journey.

🔑

Next-Gen Engagement: Real-time decisioning, conversational banking, and digital identity innovation.

 

About Nucleus Software

Trusted by 200+ banks and financial institutions across 50 countries, Nucleus Software powers:
 

  • $15 trillion+ in yearly transactions through FinnAxia®.
  • $1.2 trillion+ in loans globally through FinnOne Neo®.
  • 500,000+ daily users across 50+ global markets.

With cloud-ready, API-first, AI-driven solutions, Nucleus Software helps banks move faster, scale smarter, and deliver the kind of experiences customers love.
 

About Forrester

Forrester is one of the world’s most influential research and advisory firms, trusted by business and technology leaders globally. Through its rigorous research, data-driven insights, and expert analyst network, Forrester helps organizations anticipate market shifts, adopt emerging technologies, and deliver exceptional customer experiences.
 
With coverage spanning digital transformation, customer engagement, banking, and technology innovation, Forrester equips financial institutions with the strategies and frameworks needed to stay competitive in a rapidly changing digital world.

Meet Our Panelists

Mr. Peter Wannemacher

Mr. Peter Wannemacher

Principal Analyst, Forrester

A leading voice on digital banking and customer engagement, Peter is recognized for shaping industry conversations and guiding global enterprises toward growth, resilience, and customer obsession.

LinkedIn
Mr. Mukesh Bangia

Mr. Mukesh Bangia

Vice President, Nucleus Software

Mr. Mukesh leads digital transformation across Asia, the Middle East, and ANZ, with deep expertise in retail and corporate lending, credit cards, and large-scale programs. A PMI-certified PMP and MSP Practitioner, he drives strategy, innovation, and product implementation for banks. With decades of experience, he is a trusted advisor in building future-ready financial ecosystems.

LinkedIn
Mr. Mohit Singh (Moderator)

Mr. Mohit Singh (Moderator)

Global Head - Presales, Nucleus Software

Mr. Mohit is a seasoned professional with 18 years of experience in consulting and lending platform solutions, specializing in digital lending, solution sales, and business excellence. Known for strong business acumen and a proven ability to influence, take ownership, and deliver results.

LinkedIn

A leading voice on digital banking and customer engagement, Peter is recognized for shaping industry conversations and guiding global enterprises toward growth, resilience, and customer obsession.

LinkedIn

Mr. Mukesh leads digital transformation across Asia, the Middle East, and ANZ, with deep expertise in retail and corporate lending, credit cards, and large-scale programs. A PMI-certified PMP and MSP Practitioner, he drives strategy, innovation, and product implementation for banks. With decades of experience, he is a trusted advisor in building future-ready financial ecosystems.

LinkedIn

Mr. Mohit is a seasoned professional with 18 years of experience in consulting and lending platform solutions, specializing in digital lending, solution sales, and business excellence. Known for strong business acumen and a proven ability to influence, take ownership, and deliver results.

LinkedIn

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About the Webinar

The future of banking lies in creating a truly unified customer journey – where digital and physical channels come together seamlessly. Yet many banks continue to struggle with silos, legacy systems, and fragmented touchpoints.
 
This webinar is designed to change that. In this exclusive webinar, Forrester and Nucleus Software bring together global research insights and real-world banking expertise to explore how financial institutions can redefine omnichannel banking – delivering personalization, operational efficiency, and scalability at once.
 

Why Attend?

  • Hear it first: Forrester’s analyst perspective on digital banking evolution and omnichannel best practices.
  • See it in action: How banks using FinnOne Neo®FinnAxia® are already delivering seamless, personalized journeys.
  • Learn from leaders: Real-world transformation stories from global banks and financial institutions.
  • Get future-ready: Discover the top priorities banks must act on in the next 12 months to stay competitive.

Save Your Spot – This is a limited, live session. Reserve your place today and join us for a practical, forward-looking discussion on the future of omnichannel banking.

Webinar Date

15th October 2025 | 7 PM IST

Key Takeaways

🔑

Redefining Omnichannel Journeys: From disconnected multi-channel to seamless customer-first engagement.

🔑

Hyper-Personalization with AI: Turn data into meaningful moments across every touchpoint.

🔑

Cloud & API-First Foundations: Build scalable, future-ready digital ecosystems.

🔑

Bridge Physical + Digital Banking: Integrate branch, mobile, web, and call centers into one journey.

🔑

Next-Gen Engagement: Real-time decisioning, conversational banking, and digital identity innovation.

Meet Our Panelists

A leading voice on digital banking and customer engagement, Peter is recognized for shaping industry conversations and guiding global enterprises toward growth, resilience, and customer obsession.

LinkedIn

Mr. Mukesh leads digital transformation across Asia, the Middle East, and ANZ, with deep expertise in retail and corporate lending, credit cards, and large-scale programs. A PMI-certified PMP and MSP Practitioner, he drives strategy, innovation, and product implementation for banks. With decades of experience, he is a trusted advisor in building future-ready financial ecosystems.

LinkedIn

Mr. Mohit is a seasoned professional with 18 years of experience in consulting and lending platform solutions, specializing in digital lending, solution sales, and business excellence. Known for strong business acumen and a proven ability to influence, take ownership, and deliver results.

LinkedIn