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Mobile Loan Servicing

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Digitized loan self-sourcing through mobile

Loan Servicing

FinnOne Neo Mobile Loan Servicing (mServe) application enables retail lenders to offer convenient and comprehensive self-service capabilities to their loan customers. The mobile banking software allows the bank’s loan customers to access reports such as account statements, payment details and repayment schedules from their mobiles. This mobile loan servicing software contributes significantly in reducing the reliance on call centres and cutting down the operational cost of support. The application comes with both iOS and Android OS compatibility.


mServe supports single login for the loan accounts and also provides customer specific loan offers for personalized service. FinnOne Neo mServe comes with status tracking from the day of loan boarding and payments collection options via Internet Banking / debit card. With mServe, customers can access loan related service requests such as changes in repayment tenure / instalment amount / due date / anchor change / rate type change and subsequent disbursal request initiation enabled by straight through processing. The solution also provides innovative servicing option for loan servicing on wearable devices such as smartwatches for banking on-the-go.

We design, develop and configure computer hardware and software for banks and other organizations in the lending industry.

  • FinnOne Neo

Business Benefits

  • Customer satisfaction
    Instant access to loan details and quick query resolution
  • Increased cost benefits
    Eliminate overhead expenditures for customer service
  • Enhanced efficiency
    Reduced branch footfalls with the self-service mobile channel
  • Increased cross-selling opportunities
    Advertise products and services directly on customer’s mobile
  • Optimized results
    Branch locator and foreclosure simulation on the go

Key features

FinnOne mServe includes the following features:

    • Access to loan details
    • Self-processing option for loan summary, account statement, interest details, payment schedule Income  Tax Certificate and other reports 
    • Registered mobile number authentication
    • ATM / branch locator
    • Single login for all the loan accounts
    • Deliver customer specific offers
    • Application status tracking from the day of loan boarding
    • Internet Banking / Debit Card based online payments
    • Service request module
      • Straight through processing for changes in repayment tenure / instalment amount /due date /anchor change /rate type change
    • Subsequent disbursal request initiation
      • Voice cum chat-bot for easy interaction with the application
      • OS Supported - Android and iOS
        • Reports on WhatsApp
          • Wearable banking on-the-go

Discover More About FinnOne Neo mServe

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