Generative AI in Lending: Cholamandalam's Efficiency Gains with Nucleus Software

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May 6, 2025 Customer Connects

Generative AI in Action: Cholamandalam’s Vision for Smarter Lending with Nucleus Software

Artificial Intelligence (AI) is no longer just an emerging trend—it is becoming mainstream, transforming financial services with automation and data-driven insights. In this exclusive testimonial, Mr. Ramesh Dhanakoti, Chief Delivery Officer at Cholamandalam Investment and Finance Co. Ltd., shares how Generative AI (Gen AI) is unlocking new efficiencies across lending operations.

From health check automation and document verification to legal document summarization and enhanced customer service, AI is helping reduce manual effort, improve accuracy, and deliver superior customer experiences. With automated checks and deep-dive analytics, Chola is ensuring better compliance, reduced fatigue in verification processes, and higher operational efficiency.

For over 18 years, Cholamandalam and Nucleus Software have been driving innovation together. What began with vehicle finance solutions has now expanded into secured and unsecured business loans—leveraging cutting-edge lending platforms. The flexibility and customization offered by Nucleus Software’s solutions continue to support Chola’s commitment to trust, efficiency, and customer-centric financial services.

Watch the full testimonial to discover how Cholamandalam and Nucleus Software are shaping the future of lending with AI-driven automation.

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