金融サービスをよりスマートにするAI

"At KIFS Housing Finance, technology modernisation is not simply about upgrading systems. It is about strengthening our operational capabilities while ensuring that business continuity, system reliability and customer servicing remain uncompromised. Our association with Nucleus Software dates back to 2021, and this partnership has played an important role in supporting our evolving lending technology requirements. When we initiated the upgrade from FinnOne Neo® GA 8.0 to GA 9.0, our priorities were clear: a well-governed transition, minimal production downtime, comprehensive testing and validation, and readiness to support our future business needs. Completing the upgrade in just 29 days, with only four hours of production downtime, was a significant achievement. It demonstrated the effectiveness of the joint planning, risk mitigation and execution efforts undertaken by both teams. What stood out throughout the engagement was Nucleus Software's structured delivery approach, proactive coordination and ownership of critical activities. The team's commitment to timelines and focus on operational continuity helped us navigate the upgrade with confidence. We rate our overall upgrade experience 9 out of 10, reflecting the professionalism, technical competence and collaborative approach demonstrated throughout the engagement. For us, the real value of this milestone lies not just in the speed of implementation, but in achieving a controlled, efficient technology transition while protecting business-critical operations. We value our continued partnership with Nucleus Software and look forward to building on this foundation as we advance our technology roadmap."

Mr. Gundopant Salokhe

Chief Information Technology Officer, KIFS Housing Finance Limited

“The successful implementation of FinnOne Neo® NPA Shield marks an important step in strengthening our NPA management processes with greater automation, operational control and regulatory alignment. The solution has been integrated seamlessly with our existing servicing ecosystem and has demonstrated the ability to support our operations at scale. We appreciate the commitment and collaborative approach demonstrated by the Nucleus Software team throughout the implementation, particularly in ensuring a smooth transition and timely go-live. We look forward to building on this foundation as we continue to strengthen efficiency and resilience across our lending operations.”

Mr. Mathew Panat

CTO, HDB Financial Services

Chola has been availing the services of Nucleus from 2006. Nucleus Software has been supporting Chola in its technological transformation over the past 18 years. Nucleus has supported us in the implementation of the Loan Management System, FinnOne Neo® and in refinement of its operations to meet regulatory standards. The integration of their flagship products, FinnOne™ and FinnOne Neo®, has helped Chola in meeting its business requirements. We look forward to continue our engagement with Nucleus Software to enable our customers to enter a better life.

Mr. Mahesh Madhukar Waikar

Executive VP & Head - Operations, Business Enabler, Chennai HO, Cholamandalam Finance

Nucleus Software has been rendering its services and supporting Chola’s digital transformation from 2006. The offering of Loan Management Systems like FinnOne and FinnOne Neo® by Nucleus Software has helped Chola in the launching of new loan products and offering of excellent customer service. We look forward to the continuous engagement with Nucleus Software for maintaining the high standards in our customer service.

Mr. Durgaprasad Swaminathan

Executive VP & CIO - Information Technology, Chennai HO, Cholamandalam Finance

Our journey with Nucleus Software has been a cornerstone of our growth and success for over 13 remarkable years, beginning in 2011. Throughout this time, their unwavering commitment to excellence and innovation has been a constant source of inspiration and support for us. The Nucleus Software team has been pivotal in deploying and optimizing a range of critical solutions spanning the loan life cycle. Their proactive approach and heartfelt dedication have not only streamlined our processes but also enriched our operational efficiency. We deeply cherish the responsive and professional support they provide, which has been a bedrock of our ongoing success. As we look to the future, we are excited and eager to continue building on this strong foundation and exploring new horizons of innovation and improvement together. With Nucleus Software by our side, we are confident that we will achieve new milestones and create even more impactful stories of success. Their expertise and unwavering support will always be a vital part of our journey.

Mr. K Siddharth

COO, Fedbank Financial Services Ltd.

Bank of Sydney successfully leveraged the FinnOne Neo® CAS product to automate and streamline our manual credit processes with an end-to-end workflow. This led to quicker turnaround times and an enhanced, seamless customer experience. The outcome was immensely valuable for our customers and also team. FinnOne Neo CAS® significantly improved the customer experience by providing transparency into every stage of the lending lifecycle. Customers were now notified at each step of the workflow, enhancing their engagement. Furthermore, the solution elevated our team's experience by offering transparent and customized reporting capabilities. Our experience collaborating with Nucleus Software was positive, particularly given it was during the challenging Covid period. The Team showed unwavering commitment and support throughout the project which was greatly appreciated."

Ms. Diana Sitnikoski

Chief Credit Operations, Bank of Sydney

"Our digital journey in lending services was a necessary evolution. Nucleus Software's Cloud Digital Lending platform seamlessly aligns with our business requirements, empowering our workforce to expand our outreach and deliver the necessary customer experience. Their FinnOne Neo® platform, with its out-of-the-box integrations, facilitated interfaces with our ERP and other business applications including mobility solutions; we now offer a readymade solution that guides customers through their entire loan life cycle. This not only reduces turnaround times (TAT) but also fuels our growth, bringing us closer to our vision of providing affordable housing finance to underserved low-income households, with a special focus on women members.Our collaboration with the Nucleus Software team has been fruitful. They provided the necessary uptime support and consistently demonstrated proactive optimization of processes, keeping automation in focus while upholding commitments to all our stakeholders."

Mr. Rajesh Soi

CTO, SEWA Grih Rin Limited

“Our journey with Nucleus Software and FinnOne Neo® has been truly transformative. Earlier, we relied on a basic loan management system that lacked comprehensive coverage of the loan lifecycle, forcing us to depend on manual processes. This created operational inefficiencies, increased compliance risks, and limited our scalability. With FinnOne Neo®, we have unlocked a new era of automation, control, and efficiency. Today, every stage of our loan lifecycle is seamlessly managed-manual interventions are minimized, decision-making is faster, and customer interactions are more transparent and responsive. Regulatory compliance is strengthened with built-in checks and audit trails, while automated workflows have reduced errors and optimized resources. Beyond the immediate impact, FinnOne Neo® continuously evolves with proactive upgrades and new features, keeping us ahead of market and regulatory shifts. What sets Nucleus Software apart is their unwavering commitment. The partnership has been defined by responsiveness, proactive support, and a strong sense of ownership. This has not only ensured smooth implementation and optimization but has also reinforced our confidence in choosing Nucleus Software as our long-term technology partner. In one word, our relationship with Nucleus Software is defined by ‘Commitment’-a partnership built on trust, dedication, and a shared vision of enabling growth with excellence.”

Mr. Gundopant Salokhe

Chief Technology & Information Officer, KIFS Housing Finance Ltd.

"EastWest, more formally known as East West Banking Corporation, is the eleventh largest bank in the Philippines in terms of asset size. One of the main reasons for EastWest’s steady growth has been the emphasis on a robust IT framework. “Nucleus Software’s FinnOne has been the IT backbone for the Bank’s lending business due to its high configurability and scalability. We are very happy with the lending platform and the amazing customer connect that is offered by the company. Our relationship with Nucleus reflects a unique partnership of two value-based cultures that share a focus on end-customer enablement and we look forward to continuing this long term engagement with the company."

Mr. Rick M. Pusag

Chief Information Officer, EastWest Bank, Philippines

"As a SME-focused bank, BRAC Bank always strives to cater to the evolving needs of the grassroots SME business owners. Aligned with the mission, with our new Supply Chain Finance solution developed by Nucleus Software, we will be able to help businesses keep pace with competitive and fast-changing business landscape through seamless and faster financing support. The solution will fast track financing with digital tools, immensely benefiting the SMEs. At BRAC Bank, the solution will ensure faster service delivery and enhance efficiency and productivity and expand outreach. We will continue to adopt best-in-class technology to serve our customers better."

Mr. Selim R. F. Hussain

Managing Director & CEO of BRAC Bank, Bangladesh