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FinnOne Neo myLoan

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FinnOne Neo myLoan

FinnOne Neo myLoan is an AI powered chatbot application for instant messaging platforms such as WhatsApp that provides contactless loan servicing on customer’s fingertips. myLoan enables the customers to connect with business in conversational, personalized way and getting their queries resolved without any human intervention.

FinnOne Neo myLoan seamlessly manages end to end loan servicing through quick access to complete loan summary, statement of account, last 5 transaction details, bounce & future EMIs info, welcome letter & list of documents, service request status, interest certificate, NOC & NDC letters. All these capabilities are available for a single customer with multiple loan support. myLoan brings with it the ability to capture leads for both new & existing customers, refer new customers. The pluggable API component based design also provides lenders with collections capabilities by providing end customers with on-the-go solution for making payments against the overdue amounts.

We design, develop and configure computer hardware and software for banks and other organizations in the lending industry.

  • FinnOne Neo

myLoan comes with multiple service menu grouping capabilities to increase ease of use, reduce required number of responses and customer drop offs during the customer lifecycle. The solution can be integrated with 3rd party service integration capabilities enabling lenders to leverage the solution for business functions other than lending. To make the overall customer experience more interactive and easy to comprehend, the solution provides regional language support.

Business Benefits

  • Reduced turn-around time
    Contactless Digital Banking Servicing platform
  • Faster Deployment
    Easy and Hassle-free setup
  • Reduced cost of servicing
    Reduces load on staff and branches
  • Customer satisfaction
    Automated and Personalized Loan Servicing
  • Secure and Easy to Use
    Trusted source access and secure Infrastructure

Key Features

  • Conversational AI ChatBot on WhatsApp
  • Single Customer Multi-loan Support
  • Secured conversation with integrated
  • Enterprise Communication Connector (ECC)
  • Ready integration with twilio platform
  • API Based Integration
  • Plugable Component Design
  • Built on Natural Language Processing NLP models
  • Pre-built Essential Services
  • Overdue payment facility
  • Lead & referral capture
  • Multi lingual support

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