Future of AI Agents in Banking | The Orbit Shifting Talks

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Robust Digital Lending for Superior Loan Origination Journeys.

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March 16, 2026 Customer Connects

The Orbit Shifting Talks | Episode 8: In Conversation with Dilan Wijerathne, Head of Innovation Studio – Hatton National Bank

In Episode 8 of The Orbit Shifting Talks, Nucleus Software speaks with Dilan Wijerathne, Head of Innovation Studio at Hatton National Bank, on how AI-driven agents could redefine operational workflows across banking.

The conversation explores how decision-centric processes in lending and risk management can be augmented through agentic AI, enabling greater efficiency, transparency, and scalability. Dilan also reflects on the cultural and organizational shifts required to drive meaningful AI adoption within financial institutions.

The episode offers practical insights into how banks can balance human expertise, intelligent automation, and responsible innovation while preparing for the next phase of digital transformation.

This series is dedicated to knowing the pulse of the industry – bringing together the best minds and boldest thinkers shaping tomorrow’s financial ecosystem.

Watch now to discover how Nucleus Software and industry visionaries are building the next orbit of finance.

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