As financial institutions accelerate digital lending, delivering seamless customer experiences must go hand in hand with stronger safeguards around data protection.
Related Read: Embracing the Future: Technology Trends for Modernizing Digital Lending
In this testimonial, Mr. Ravi Doshi, CEO, Mirae Asset Sharekhan Financial Services (India), reflects on the organization’s evolving journey with Nucleus Software. While the partnership in India spans the last few years, the broader Mirae Asset group has worked with Nucleus platforms across markets for several years.
He highlights how customer expectations in lending have changed dramatically – making frictionless digital journeys essential while elevating the importance of responsible data management, particularly with regulatory developments such as India’s Digital Personal Data Protection (DPDP) Act.
Mr. Doshi also emphasizes the importance of people behind technology – teams that understand customer aspirations and support institutions as they grow and adapt.
Watch the full testimonial to hear how Mirae Asset Sharekhan Financial Services views the intersection of customer experience, data protection, and technology collaboration in modern lending.