One of the most insightful segments of the Nucleus Synapse 2025, Middle East edition was the Fireside Chat featuring Ashwani Arora, Global Head – Customer Success at Nucleus Software, in conversation with Chris Taylor, CEO of Deem Finance. This engaging dialogue delved deep into the evolving interplay between humans and artificial intelligence in the financial sector.
The discussion explored how AI is transforming customer engagement, enabling hyper-personalized services, and powering real-time decisioning. Chris Taylor shared his perspectives on the mindset shift leaders must embrace to steer AI-led transformation and the cultural evolution needed within organizations to integrate AI meaningfully.
The conversation also highlighted the critical role of cross-functional collaboration in building responsible, adaptive, and intelligent financial ecosystems. A must-watch for professionals navigating the future of finance in the AI age.