How Banks Can Modernise Without Disrupting Operations | IDC 2025 Panel
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August 4, 2025 • Customer Connects

Episode 2 | At the Edge of Innovation: Enabling Change Without Disruption

Aabhinna & Chandima on Balancing Innovation and Operational Stability in Banks

In this episode from our panel at IDC Singapore, leaders from Hatton National Bank and Nucleus Software discuss how banks can modernise without destabilising operations.

With growing demands on agility, speed, and customer experience, banks today must strike the right balance between innovation and continuity. This conversation dives deep into why progressive, edge-led transformation offers a smarter, more resilient alternative to radical overhauls — especially for institutions with deep legacy infrastructure

Watch the full discussion featuring:

  • Mr. Chandima Cooray, Chief Innovation Officer, HNB.
  • Mr. Aabhinna Suresh Khare, Chief Marketing Officer, Nucleus Software.
  • Mr. Michael Yeo, Associate Research Director, IDC Financial Insights.

Key Takeaways:

  • How to transform without breaking what works?
  • The role of partners in enabling contextual innovation.
  • What true agility looks like in core banking environments?

Watch Now and discover how banks can innovate at the edge while respecting the complexity of the core.

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