Artificial Intelligence (AI) is rapidly evolving, transforming banking operations and customer engagement at an unprecedented pace. Mr. Narendranath Mishra, Head of Retail & Agri Loans at DCB Bank, shares how AI is automating human-driven experiences and is set to revolutionize customer selection, analytics, follow-ups, and recovery processes over the next few years.
What once took decades to evolve—like the internet—AI is expected to reshape financial services within just 2-3 years. From optimizing customer journeys to enhancing decision-making with real-time insights, AI is becoming a powerful enabler of smarter, more efficient lending.
DCB Bank and Nucleus Software have shared a strong partnership over the years, with DCB Bank being the first financial institution in India to migrate to FinnOne Neo®. This collaboration has been instrumental in driving innovation and ensuring seamless digital lending experiences.
Watch the full testimonial to discover how DCB Bank and Nucleus Software are shaping the future of AI-powered lending.