Ms. Diana Sitnikoski

Bank of Sydney successfully leveraged the FinnOne Neo® CAS product to automate and streamline our manual credit processes with an end-to-end workflow. This led to quicker turnaround times and an enhanced, seamless customer experience. The outcome was immensely valuable for our customers and also team. FinnOne Neo CAS® significantly improved the customer experience by providing transparency into every stage of the lending lifecycle. Customers were now notified at each step of the workflow, enhancing their engagement. Furthermore, the solution elevated our team’s experience by offering transparent and customized reporting capabilities. Our experience collaborating with Nucleus Software was positive, particularly given it was during the challenging Covid period. The Team showed unwavering commitment and support throughout the project which was greatly appreciated.”