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Infrastructure Application Support Services
Infrastructure Application Support Services
Our Infrastructure Application Support Services follows a standard set of processes for engagement, knowledge transition and operational support to bring manageability and improve availability, security and extensibility (technology migrations) to various applications in client environment. We manage end to end life cycle of applications by customizing applications, transitioning and maintaining them operationally for respective life cycles. Our teams provide remote/onsite L1/L2 support and take proactive measures to ensure smooth, error-free functioning of all applications and ensuring maximum uptime for applications through well-defined SLA's.
- Application Production Support
- Application Enhancement Support
- New Application Deployment
- Technology Areas Covered
- Business Operations Support
- Asset and Configuration Management
- Service Continuity Management
- Incident and Problem Management
- RCA and lateral deployment of corrective measures
- Service level and Knowledge management
- Minor enhancements
- Technology migrations as per strategic IT roadmap
- Patch upgrades
- Performance monitoring and continual Improvements
- Change and Release Management
- Major enhancements / New application deployment
- Application Requirement Due Diligence
- Feasibility studies
- Initial Testing/POC
- Planning and execution for deployment
- User Acceptance testing and Sign-off
- Application Delivery and Support
We focus on improving user productivity though effective communication and enhanced utilization of voice-based resources using best practices and methodologies to design and manage client's multi-vendor, multi-technology communications related platforms.
- Call Center Technology
- Enterprise Telephony
- Video Conferencing
Messaging Applications
Our Messaging team takes a proactive approach in reducing problems to optimize productivity and uncovering potential efficiency issues before they affect users. Addressing hidden vulnerabilities in the infrastructure and operational processes can result in improved uptime and lower support costs.
- Enterprise Email and Archival
- Enterprise Messaging
- Faxination
- Mobile Device Management
Directory Services
- Active Directory
- AD Rights Management Service
Remote Access
- Secure Remote Access Gateway
- Dual Factor Authentication
Others
- Identity Management
- Incident Management
By assisting our systems with flexibility in launching new products and credit evaluation, CAS retail module from Nucleus’ state of the art, FinnOne™ suite, will allow us to go more aggressive in the consumer segment and penetrate the consumer lending market more effectively.
- Mr. Danilo A. Alcoseba, President and CEO, Philippine Business Bank
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