WEBINAR: Loan Collections Technology

Date: 20 January 2016 ( 1 pm to 2 pm EDT )

With greater customer emphasis on self-directed, real-time digital banking, financial institutions must implement better technology that delivers customer experience and protects lenders’ profits. This is just as true in loan collections as it in loan origination or banking transactions. Delinquent customers need more help, and there is an opportunity to sustain and build customer loyalty, retain multiple accounts if the delinquent customer owns many products, and to reduce loss frequency and severity. Smart use of mobile and data driven analytics can also help in delivering actionable insights to minimize non-performing loans through proactive customer engagement.

The challenges are many: the collections function is often viewed as a cost center versus a revenue and profit preservation center, the technology is often old with manual processing and minimal functionality enhancements from the core servicing or banking platform vendor, and increased marketplace volatility can lead to higher delinquency rates and excessive labor costs. Loan portfolios are getting riskier: student loan delinquency rates are rising; banks are increasing credit card limits and balances are rising; and recent large growth in auto lending has lenders with unseasoned loans and more highly leveraged borrowers. In addition, new market entrants that target the most profitable customer segments could leave traditional lenders with a portfolio of higher risk loans.

In this webinar, the speakers will

• Explore and discuss the leading drivers behind spend on collection technology, including key lending trends, a forecast of loan delinquencies, and share an analysis of heightened customer expectations.
• Guide participants on how to drive change across the enterprise and enhance credit and risk management processes.
• Share insights into the primary drivers that influence decision makers and a view of the costs and benefits for technology investments.

FinnOne Neo Collections from Nucleus Software is designed to manage delinquencies at every stage of the collections lifecycle. Our Collections solution improves data driven business decision making, communication with customers and reduces collection costs. It uses scorecards to strengthen underwriting and improve credit risk management.

For more information, write to us at marketing@nucleussoftware.com

Speaker - Panel Discussion

Mr. Daragh O’Byrne

Global Head, Marketing & Alliances, Nucleus Software

Mr. Daragh O’Byrne

Global Head, Marketing & Alliances, Nucleus Software

For more than 20 years, Daragh O’Byrne has been helping financial institutions get the maximum return on their investments in mission critical Information Technology systems. At Nucleus Software, he is the Global Head of Marketing & Alliances where he is responsible for driving business transformation through integrated and strategic marketing initiatives. Prior to joining Nucleus Software, Mr. O’Byrne held range of senior management positions in leading technology companies such as Misys and BPC Banking Technologies. His industry experience and in-depth understanding of technology drives his passion to ensure that value is delivered for customers.

Craig Focardi

Principal Executive Advisor, Retail Banking, CEB TowerGroup

Craig Focardi

Principal Executive Advisor, Retail Banking, CEB TowerGroup

Craig Focardi is a Principal Executive Advisor in CEB TowerGroup's Retail Banking practice specializing in mortgage and consumer lending. He covers a wide range of business, process, and technical topics across those disciplines. Craig has 25 years of experience in a variety of finance, product development, and business development roles for technology vendors, lenders, and risk management firms.