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Infrastructure Application Support Services

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Product Installations across 51+ countries
 

Infrastructure Application Support Services

Our Infrastructure Application Support Services follows a standard set of processes for engagement, knowledge transition and operational support to bring manageability and improve availability, security and extensibility (technology migrations) to various applications in client environment. We manage end to end life cycle of applications by customizing applications, transitioning and maintaining them operationally for respective life cycles. Our teams provide remote/onsite L1/L2 support and take proactive measures to ensure smooth, error-free functioning of all applications and ensuring maximum uptime for applications through well-defined SLA's.

  • Business Operations Support
  • Asset and Configuration Management
  • Service Continuity Management
  • Incident and Problem Management
  • RCA and lateral deployment of corrective measures
  • Service level and Knowledge management
  • Minor enhancements
  • Technology migrations as per strategic IT roadmap
  • Patch upgrades
  • Performance monitoring and continual Improvements
  • Change and Release Management
  • Major enhancements / New application deployment
  • Application Requirement Due Diligence
  • Feasibility studies
  • Initial Testing/POC
  • Planning and execution for deployment
  • User Acceptance testing and Sign-off
  • Application Delivery and Support
Communication Applications

We focus on improving user productivity though effective communication and enhanced utilization of voice-based resources using best practices and methodologies to design and manage client's multi-vendor, multi-technology communications related platforms.

  • Call Center Technology
  • Enterprise Telephony
  • Video Conferencing

Messaging Applications

Our Messaging team takes a proactive approach in reducing problems to optimize productivity and uncovering potential efficiency issues before they affect users. Addressing hidden vulnerabilities in the infrastructure and operational processes can result in improved uptime and lower support costs.

  • Enterprise Email and Archival
  • Enterprise Messaging
  • Faxination
  • Mobile Device Management

Directory Services
  • Active Directory
  • AD Rights Management Service

Remote Access
  • Secure Remote Access Gateway
  • Dual Factor Authentication

Others
  • Identity Management
  • Incident Management