Our Infrastructure Application Support Services follows a standard set of processes for engagement, knowledge transition and operational support to bring manageability and improve availability, security and extensibility (technology migrations) to various applications in client environment. We manage end to end life cycle of applications by customizing applications, transitioning and maintaining them operationally for respective life cycles. Our teams provide remote/onsite L1/L2 support and take proactive measures to ensure smooth, error-free functioning of all applications and ensuring maximum uptime for applications through well-defined SLA's.
We focus on improving user productivity though effective communication and enhanced utilization of voice-based resources using best practices and methodologies to design and manage client's multi-vendor, multi-technology communications related platforms.
Our Messaging team takes a proactive approach in reducing problems to optimize productivity and uncovering potential efficiency issues before they affect users. Addressing hidden vulnerabilities in the infrastructure and operational processes can result in improved uptime and lower support costs.