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Case Study

 
Enhancing Customer Experience Through Digital Transformation

Enhancing Customer Experience Through Digital Transformation

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Enhancing Customer Experience Through Digital Transformation

Enhancing Customer Experience Through Digital Transformation

Established in 1874, Bank of Queensland (BOQ) today serves 650,000 customers from over 250 branches across Australia. The Bank’s strategy is based around operational excellence and building strong customer relationships.

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Leveraging Technology To Improve Efficiency In Bad Debt Recovery

Leveraging Technology To Improve Efficiency In Bad Debt Recovery

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Leveraging Technology To Improve Efficiency In Bad Debt Recovery

Leveraging Technology To Improve Efficiency In Bad Debt Recovery

The global financial crisis affected financial services in numerous ways – not least of which was a large increase in the number of non-performing loans (NPLs).

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Driving Growth with Cloud and Digitization

Driving Growth with Cloud and Digitization

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Driving Growth with Cloud and Digitization

Driving Growth with Cloud and Digitization

The customer is an innovative housing finance Non Banking Finance Company (NBFC) in India, aiming to provide easy housing finance to families with informal incomes and those outside the purview of formal credit structures, to drive financial inclusion for a better future.

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Empowering Market Leadership in Lending

Empowering Market Leadership in Lending

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Empowering Market Leadership in Lending

Empowering Market Leadership in Lending

The customer is a large private sector bank in India with more than US $100billion in assets and a network of 4,000 branches and more than 14,000 ATMs.The Bank offers a wide range of banking products and financial services forcorporate and retail customers through a variety of delivery channels andspecialised subsidiaries in the areas of...

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Redefining Growth and Efficiency in Lending

Redefining Growth and Efficiency in Lending

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Redefining Growth and Efficiency in Lending

Redefining Growth and Efficiency in Lending

The customer is a large private sector bank in India with more than US $100billion in assets, serving more than 30 million customers from a network of4,000 branches and 12,000 ATMs. The Bank provides a wide range of financialproducts and services across wholesale and retail banking. In lending, theBank offers auto loans, two-wheeler loans,...

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Facilitating Business Expansion Beyond Borders

Facilitating Business Expansion Beyond Borders

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Facilitating Business Expansion Beyond Borders

Facilitating Business Expansion Beyond Borders

Established in 1986, Idemitsu Credit Company Limited was one of the firstcompanies in Japan to offer credit cards, loans, financing, leasing and prepaidcard services to the oil industry. The company reported an asset size of$1.5 billion and a net profit of $29 million as on March 31, 2016. In Aug 2015,Idemitsu Credit established Idemitsu Saison...

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Benchmarking Customer Experience With Digitization in Lending

Benchmarking Customer Experience With Digitization in Lending

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Benchmarking Customer Experience With Digitization in Lending

Benchmarking Customer Experience With Digitization in Lending

Launched in 2014, bob Finance is a Zurich-based FinTech company thatprovides innovative, digital, retail oriented financial products to the Swissconsumer credit market. bob Finance is backed by Valora, an independentretail group serving 1.6 million customers everyday through 2,600 retailoutlets spread across Europe. bob Finance offers unique,...

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Powering Expansion At One Of India’s Fastest Growing Banks

Powering Expansion At One Of India’s Fastest Growing Banks

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Powering Expansion At One Of India’s Fastest Growing Banks

Powering Expansion At One Of India’s Fastest Growing Banks

The bank is one of India’s fastest growing commercial banks offeringspecialized services in Corporate & Institutional Banking, Commercial Banking,Retail Banking, Agricultural & Development Banking and Financial Markets.Established in 1943, it undertook a transformational journey in 2010 andembarked on an aggressive growth plan...

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Scaling Up Transaction Banking Using Technology

Scaling Up Transaction Banking Using Technology

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Scaling Up Transaction Banking Using Technology

Scaling Up Transaction Banking Using Technology

With more than 5,000 branches and 7,000 ATMs in the country, the bank is oneof India’s largest state owned banks. It offers a wide range of banking productsand financial services to corporate and retail customers through its branches,specialised subsidiaries and affiliates, including more than 100 offices in 24countries outside India. In...

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Helping Optimize Working Capital In Nigeria

Helping Optimize Working Capital In Nigeria

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Helping Optimize Working Capital In Nigeria

Helping Optimize Working Capital In Nigeria

Established in 1982, the Bank is a full service banking group, headquarteredin Lagos, Nigeria, with a vision ‘to be the premier financial services groupof African origin’. With N1.16 trillion (USD 5.8 billion) in assets, the Group hasemerged as one of the leading financial services institutions in Nigeria and oneof the top ten...

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Driving Growth In Corporate Banking

Driving Growth In Corporate Banking

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Driving Growth In Corporate Banking

Driving Growth In Corporate Banking

Established in 1989, the bank is a part of a leading financial servicesorganization which has a presence in 20 countries in Africa. The bank providesa comprehensive range of domestic and cross-border services to regionaland international customers, and organizations through its network of 170branches. In FY2014-15, the bank had USD 5 billion in...

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Innovating Digitizing Growing - Retail Bank case study

Innovating Digitizing Growing - Retail Bank case study

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Innovating Digitizing Growing - Retail Bank case study

Innovating Digitizing Growing - Retail Bank case study

The Bank is a fast growing, innovative, next generation Indian privatesector bank. Established in 1939, today the Bank serves more than 450,000customers through a network of more than 200 branches and 400+ ATMs.The Bank offers a wide range of products and services across marketsegments including Retail, micro-SMEs and SMEs, mid-Corporate,...

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Digitized Card Origination Driving Business Growth

Digitized Card Origination Driving Business Growth

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Digitized Card Origination Driving Business Growth

Digitized Card Origination Driving Business Growth

The customer is a large private sector bank in India with more than US $100 billion in assets and a network of 4,000 branches and more than 14,000 ATMs. The Bank offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialised subsidiaries in the areas of...

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Ubank Case study

Ubank Case study

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Ubank Case study

Ubank Case study

FinnOne benefits delivered to UBank in South Africa

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mCollect For Large Private Bank-India

mCollect For Large Private Bank-India

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mCollect For Large Private Bank-India

mCollect For Large Private Bank-India

Delinquency Management with FinnOneTM mCollect for a large private sector bank in India

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Facilitating Business Expension For Multi Country

Facilitating Business Expension For Multi Country

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Facilitating Business Expension For Multi Country

Facilitating Business Expension For Multi Country

Facilitating Business Expansion for a Global Bank: Multi Country Cash Management solution

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Debt Collection Recovery Management SEA Bank

Debt Collection Recovery Management SEA Bank

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Debt Collection Recovery Management SEA Bank

Debt Collection Recovery Management SEA Bank

Delivering Continuous Business Benefits: Debt Collection & Recovery Management at a Multi Country South East Asian bank

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Collection With Religare Finvest

Collection With Religare Finvest

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Collection With Religare Finvest

Collection With Religare Finvest

Enabling Efficient and Secured Debt-Collection with Religare Finvest Ltd.

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Call Center Upgrade for bank

Call Center Upgrade for bank

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Call Center Upgrade for bank

Call Center Upgrade for bank

Call Center Upgrade for a Large Asian Bank

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Branch Network Redesign

Branch Network Redesign

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Branch Network Redesign

Branch Network Redesign

Branch Network Re-design for a Large Asian Bank

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Auto Finance Case Study

Auto Finance Case Study

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Auto Finance Case Study

Auto Finance Case Study

Driving Efficiency for a Global Auto Finance Company: A Multi - country Strategic Transformation Case Study

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A New Paradigm in Customer Focus

A New Paradigm in Customer Focus

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A New Paradigm in Customer Focus

A New Paradigm in Customer Focus

A New Paradigm in Customer Focus-Benefits delivered to a large Indian Bank through FinnAxia

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